At this Step, the Parties have resolved their dispute through mediation or arbitration, which results in a final and binding settlement or decision, enforceable in a court of law.
  
This final Step has 4 components:

1. The Resolution Report
     
2. Compliance with the Report
     
3. Archiving and Transcripts
     
4. Exit Survey.
     

1.  Resolution Report:

• If your dispute is resolved through Mediation, the Resolution will result in a Settlement. If your dispute is resolved through Arbitration, the Resolution will result in a Decision.
    
  • Settlement: Most disputes are resolved through Mediation. In these circumstances, your Resolution Professional will use the final 2 hours of the 6-hour time period working with the Parties to create a written Settlement, which will be included in your Resolution Report.
      
  • Decision: Disputes that are resolved through Arbitration result in a Decision. In these circumstances, your Resolution Professional will use the final 2 hours of the 6-hour time period working independently to prepare the Decision.
      
• Whether your Resolution results in a Settlement or Decision, you will receive an Electronic Courthouse Resolution Report in our quality-controlled format. The Resolution Report is binding upon the Parties and enforceable in a court of competent jurisdiction. Your Report will include a description of the Parties and the dispute, a summary of the facts and arguments relied on by each Party, and the settlement or decision, with reasons for decision. To view a sample Resolution Report, simply click on the link below, enter your user name and password, and select Sample Resolution Report.

2.  Compliance:

• At Step 3, the Parties committed to the Rules of Engagement. The Rules provide that all Resolution Reports are binding and enforceable in court by the Parties. The Electronic Courthouse clients have participated in a fast, efficient, consensual process. They are committed to carrying out the terms of the Resolution and have consistently demonstrated extremely high rates of compliance with the Settlement or Decision.

3.  Archiving and Transcripts:

• Unless both parties have requested otherwise, The Electronic Courthouse will create a digital archive of your Resolution process that is stored on a secure digital storage facility and will be maintained for a 6-month period. You may also wish to make your own copies of the documents and Forms.

4.  Exit Survey:

• When you’ve completed your Resolution, please take a minute to complete our Exit Survey. Hearing our customers’ views is critical to our mandate of continuous improvement and customer satisfaction. To complete your Exit Survey, simply click on the link below, enter your user name and password, select Customer Exit Survey, complete the Form, and press Submit. Thank you for taking a few minutes to do so.
    

Log In to view a sample RESOLUTION REPORT.
  

Log in to complete our CUSTOMER EXIT SURVEY.
  

Email us at info@ElectronicCourthouse.com with any general questions or concerns.

Your Resolution is now complete. Thank you for using The Electronic Courthouse.