Come into The Electronic Courthouse ResolutionRoom to resolve your dispute.  Your Resolution Professional will convene and manage your session with all parties "present".  The Parties will engage in an online discussion and negotiation about their interests and possible ways to settle the dispute.

Offers may be made and voted on.  And each party may consult independently and confidentially  with their counsel or other representatives of their company in their own Secure Client Workroom to seek advice and affirm their company's position.

Resolution Professional: From evaluating your intake data, it appears that you are not far apart on the core issue here.

Halcion: Well, we've really tried  hard to do all we can to help our customers in this situation.

Millennium: I know, but we have lost a lot of money - and clients, too!

Resolution Professional: Millennium, you say that it is not just the money - which has been in excess of $1 Million - but regaining confidence that the back-up systems will not fail again.  Is this right?

Millennium: Well, yes... but we are seeking full compensation for our out-of-pocket costs, as well as the loss of business and damage to our reputation this has caused.

Halcion: We understand, in our business reputation is everything, too. We have been reminded of that during this incident.

Resolution Professional:  Halcion, it is important for you to retain Millennium as a customer and earn back their confidence, correct?

Halcion: Yes. We have upgraded our back-up systems to 99.99% reliability and stepped up our insurance coverage. But our insurer is largely off the hook this time and there is a very real upper limit to our ability to pay.

Resolution Professional: OK, Millennium, are you ready to put forward a formal proposal for settlement at this stage? Let's use that as the basis for trying to reach agreement on the amount owed.

Millennium/ Halcion: Agreed.

Step 1
Referral 

Step 2
Intake

Step 3
Contract

Step 4
Input